Lead AI Engineer - NBA

The Lead AI Engineer owns the design and delivery of the NBA platform's agentic AI capabilities. This is a hands-on engineering role first - you are expected to be a significant individual contributor building production AI systems every sprint. You also lead a small team of engineers and contractors focused on bringing AI-powered workflows and intelligent analysis into the platform's user-facing experiences.

This role is forward-looking: you are building the foundation for how AI augments and automates decision-making across the platform.

• Agentic AI delivery - design, build, and own AI agent workflows that surface intelligent analysis, recommendations, and automation across the NBA platform's user interfaces and internal tooling
• Hands-on development - actively write and ship production code alongside your team; this is not a supervisory role
• AI workflow design - architect multi-step agentic pipelines that integrate with the platform's data layer, decisioning outputs, and activation channels to deliver meaningful AI-driven experiences
• LLM integration - own the integration of large language models (Claude, GPT, or equivalents) into platform workflows, including prompt engineering, tool use, structured output handling, and context management
• User-facing AI experiences - partner with frontend and product teams to bring AI-powered analysis and recommendations into the Command and Control UI and other operator-facing surfaces
• Evaluation and reliability - build evaluation frameworks to measure AI output quality; ensure agentic workflows are reliable, auditable, and safe in a regulated healthcare environment
• Contractor management - manage AI engineering contractors within your pod; set expectations, review work, and hold the team to quality standards
• AI productivity tooling - model best practices for AI-assisted development (Claude, Copilot, etc.) across the broader engineering organization

• 6+ years of software or ML engineering experience with at least 1-2 years focused on LLM integration, agentic AI, or AI product engineering
• Hands-on experience building production agentic systems - multi-step pipelines, tool orchestration, structured output handling, and multi-turn conversation management
• Experience with RAG patterns and vector search - you have built retrieval-augmented systems in production, not just read about them
• Strong Python engineering skills; comfortable building and shipping production-grade AI systems, not just prototypes
• Experience integrating LLM APIs (Anthropic, OpenAI, or equivalents) into real applications
• Proven ability to lead a small team or pod through delivery and manage contractor resources
• Strong judgment on when AI is the right tool and when it is not - especially in a regulated, member-facing context
• Clear communicator - you can explain an agentic architecture to an engineer and a product owner without losing either of them
• Deep fluency with AI productivity tools (Claude, Copilot, or similar) - this is table stakes for this role

• Experience orchestrating multi-agent systems - coordinating multiple AI agents across complex, long-running workflows
• Experience integrating agentic AI into bespoke enterprise software and connecting to external systems like Salesforce, Adobe Experience Platform, claims platforms, or similar
• Experience building AI-powered analytics or insight surfaces in a business intelligence or operational UI context
• Background in healthcare, insurance, or other regulated industries where AI outputs carry compliance risk
• Experience with AI evaluation frameworks and techniques for measuring output quality and detecting drift
• Familiarity with the Anthropic Claude API and the Claude Agent SDK.

Remote/Hybrid - Preferably Boston, MA. Occasional travel to Humana's offices for training or meetings may be required.

Typical business hours are Monday-Friday, 8 hours/day, 5 days/week-- some flexibility might be possible, depending on business needs.

Very minimal travel might be required for training, meetings, and/or conferences

As part of our hiring process, we will be using on-demand technology provided by Hire Vue, a third-party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision-making through on-demand candidate assessments.

If you are selected to move forward from your application…