Senior Support Engineer

About Clari5:
Clari5 is a technology company that specializes in providing real-time intelligence and analytics
solutions primarily for the banking and financial services sector. They use AI & ML to help
organizations detect and prevent fraud, enhance customer engagement, and improve
operational efficiency.

Key features and functionalities of Clari5's offerings include:
Fraud Detection and Prevention:  Clari5's solutions use advanced algorithms to analyze
transactions and user behavior in real time, identifying suspicious activities that may indicate
fraudulent behavior.
Customer Engagement:  The platform helps banks and financial institutions understand
customer behavior and preferences, enabling personalized product offerings and improving
overall customer experience.

Risk Management:

Clari5 aids organizations in assessing and managing various risks,
including credit and operational risks, by providing insights based on historical data and trends.
Operational Efficiency:
By automating repetitive tasks and streamlining processes, Clari5
helps organizations reduce costs and enhance productivity.
Real-time Analytics:  Clari5 provides real-time insights and analytics, allowing banks and
financial institutions to make data-driven decisions promptly.
Overall, Clari5 aims to empower businesses in the financial sector by providing them with the
analytical tools and intelligence needed to thrive in a competitive and rapidly changing
Environment.

Role :  Support Engineer – L2
Exp:  4- 7 yrs
Intermediate level, handles complex cases independently and mentors junior team Members.

Role & responsibilities:
Diagnose and resolve medium-complexity technical issues with minimal supervision.
Conduct in-depth troubleshooting, including server logs, database queries, and
application configurations.
Take ownership of incidents, ensuring proactive follow-up and resolution.
Actively prevent recurrence by contributing to preventive fixes.
Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation.
Support the L1 team with mentoring and escalation assistance.
Coordinate effective client communication during downtime or planned maintenance.

Technical

Skills:

Strong knowledge of Linux/UNIX system administration, including service management.
Good working experience with web servers/application servers (Apache, Tomcat, JBoss).
Ability to write and execute structured SQL queries for troubleshooting.
Strong scripting ability (e.g., Shell, Python).
Experience using and configuring ticketing tools.

Soft Skills:

Excellent communication, customer handling, and analytical thinking.
Ability to collaborate with cross-functional teams effectively.
Some exposure to client-side implementation or onsite experience.
Understanding of financial services or banking applications.
Education Bachelor’s Degree in Computer Science, Information Technology or equivalent.

Additional Traits:
Strong customer orientation and problem-solving mindset.
High level of urgency and accountability.
Excellent written and verbal communication.
Ability to work in rotational shifts and handle on-call support.
Willingness to travel when required.
Fast learner with adaptability to new technologies.