Community Service Center Coordinator

YWCA Rock County is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Job Description

YWCA Rock County is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

The Service Center Coordinator is the first point of contact for visitors and callers at YWCA Rock County providing vital administrative support and a positive experience for everyone interacting with the agency. Reporting to the Development Director, this position also schedules and coordinates facility vendor access to the center. They are responsible for the day-to-day operations of the Service Center and helps ensure the facility is welcoming, safe, organized, and functional.

The position works collaboratively with staff across the organization to address operational needs.

• Provide warm, professional, and culturally sensitive customer service to all clients, visitors, staff, and vendors.
• Determine the nature of visits and ensure timely connection with appropriate staff.
• Answer and respond to inquiries and directs phone calls. Responds to inquiries in person, via phone, and through email, providing accurate information about the organization and its services.
• Monitor building entry points and uphold organizational security protocols.
• Greet and welcome visitors in a friendly and professional manner. Manage visitor registration, including signing in guests and issuing visitor badges. Coordinate with other departments to facilitate visitor needs.
• Maintain a clean and organized reception, general office and kitchen area.
• Assist with scheduling appointments and meetings as required.
• Support administrative tasks such as filing, data entry, and maintaining records.
• Assist in organizing events and activities within the welcome center.
• Caring Fund Coordination: process payments, donor recognition letters.

• Serve as the primary liaison with service vendors, including janitorial, copier, IT, and maintenance providers.
• Track and schedule preventative maintenance and repairs; elevate urgent facility issues appropriately.
• Monitor basic facility needs and support coordination—not oversight—of building services.

• Maintain familiarity with YWCA Rock County’s mission, programs, and core values.
• Attend and participate in staff meetings, trainings, and organizational events.
• Ensure confidentiality and uphold professional standards when interacting with clients and staff.

YWCA is committed to recognizing and valuing diversity and strives to create a work place in which diversity is intentionally developed and celebrated. YWCA will not accept any intolerant or discriminatory behavior – especially that related to race, color, national origin, citizenship, religion, pregnancy, gender, sexual orientation, gender identity, disability, genetic information, military status, political belief or any additional characteristic protected by applicable law.

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job descriptions represent a general outline of job responsibilities and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and, therefore, their descriptions may not reflect the precise nature of the position at a given point of time.

40 hours per week, 8:00 A.M.

- 4:30 PM, Monday - Friday

NON-EXEMPT, 1.0 FTE.…