Reverse Logistics Specialist

Company Summary

is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

This role will manage our Order to Cash through Procure to Pay processes partnering with external suppliers to ensure document flow is accurate and seamless. This allows Zoro and our supplier partners to electronically control returns flow between the businesses. You will not only resolve issues quickly but also assist in identifying root causes, data trends, and systematic fixes to prevent future issues.

Ensuring proper backorder management, transaction resolution, and vendor escalations are also critical aspects of the team and role. This position also includes warehouse work including physically processing returns, fulfilling orders, pick and pack ship duties and loading and unloading products.

• Works cross-functionally with other areas of the business to ensure a seamless customer experience
• Works collaboratively with Vendor partners to resolve issues and optimize operations
• Subject Matter Expert on EDI/Order Flow, Order to Cash, and Procure to Pay processes
• Ensures proper end of month/quarter/year process to be compliant with financial processes
• Identify performance trends and help implement process improvements to improve service to the customer and increase efficiencies to the team
• Process leader for all Reverse Flow Connections and document flow to internal/external stakeholders
• Summarize, analyze, and communicate open order resolution to various stakeholders and leaders in multiple functional areas, i.e. Supplier Management, Category Management, Logistics, Order, and Customer Service
• Have an understanding of DOT regulations, including hazardous materials
• Oversee the Return to Vendor Process including the “aging” of product in warehouse

• Able to prioritize responsibilities in a fast-paced environment and adapt to change
• Strong competence in the use of technology and software applications
• Demonstrates a commitment to provide superior customer service
• Demonstrates extreme organization, problem solving and analytical skills
• Effective communicator, written and verbal
• Demonstrates high attention to detail and a high degree of accuracy
• Strong ability to multi-task and coordinate procedures in stressful situations
• Must be proactive and able to work with little supervision
• Proficiency with required software programs including Net Suite, Google Sheets, Google Slides, Excel, Power point and EDI technologies
• Professional in appearance, attitude, and action
• Working through challenging issues in a constructive manner
• Collaborating internally with team members and externally with vendor partners to resolve issues
• 1 year warehouse / material handling experience preferred / Lift 50lbs

• Years of experience: 5-10
• Bachelor's Degree Preferred in business, supply chain, technology, operations, or other related field
• Problem solving skills

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive. In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no…