Guest Services Team Member

Guest Services Team Member – Woodman's Sports & Convention Center

Location: Janesville, WI

Department: Operations

Reports to: Operations Manager

Employment: Part‑time (Non‑exempt)

About the Company: Woodman's Sports & Convention Center is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Janesville. It is managed by Sports Facilities Management, LLC, a leading resource for managing and developing sports, recreation, wellness, and events facilities. Our culture is collaborative, supportive, and offers career growth opportunities.

Position Summary: The Guest Services Team Member provides the first point of contact for all guests, delivering excellent customer service and demonstrating comprehensive knowledge of the facility’s programs and offerings.

• Greet guests and provide information and way finding as needed
• Provide courteous and friendly first‑in‑class service to all guests
• Register guests and process payments for leagues, camps, clinics, drop‑in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi‑line phones
• Record waivers and event information
• Record event scores (tournaments/leagues) and print game sheets daily
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned

• Able to work with a wide variety of ages from pre‑school through adult
• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high‑volume, fast‑paced environment
• Must have excellent guest service skills
• Must be detail‑oriented and have outstanding organizational skills
• Ability to multi‑task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well‑being of others

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise

Job Posted by Applicant Pro