Public Services Assistant II- PT Job Janesville area,Wisconsin USA,Education / Teaching

CITY DIVERSITY STATEMENT

The residents of Janesville choose this community, not just as a place to live, but as a place to realize life’s opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect.

To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one’s potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of “Wisconsin’s Park Place”.

OBJECTIVE

Under the general direction of the Head of Access Services, the Public Services Assistant II is responsible for providing patrons library services and resources; reference and readers’ advisory assistance; maintains order in and around the building; and supports an atmosphere that offers patrons undisturbed use of the facilities within the framework of objectives, policies, and procedures established by the Library Director and Library Board.

The employee is also required to make sound judgments, find solutions to patron information requests, and resolve conflicts with patrons regarding their library records.

RELATIONSHIPS

Reports to:

Head of Access Services.

Has regular work contact with City employees, community groups, non-profit agencies and the general public.

Supervises:
None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assists in the circulation of library materials, registers new borrowers, ensures patron confidentiality, and collects fines, fees, and charges for miscellaneous purchases.

Assists patrons in locating library materials.

Assists and instructs individuals in the use of library resources and equipment, including self-check machines, microfilm readers, copy machines, printers, and basic computer tasks.

Schedules library spaces, equipment, and program attendance for patrons using booking calendars, databases, and other tools.

Uses a wide variety of resources to provide reference and readers’ advisory responses to the public in person and over the telephone by conducting effective reference interviews. Refers questions to Librarians when appropriate.

Is familiar with library policies and communicates them effectively to patrons.

Maintains awareness of activity within the library while walking through public service areas and greeting and assisting patrons.

Addresses patrons who are behaving unacceptably, informs them of the Library’s Public Code of Behavior, advises them of expectations and consequences, follows through if necessary, and documents incidents using effective de-escalation techniques.

Maintains positive working relations with staff, the public, and volunteers.

Conducts closing duties of clearing, locking, and securing the building at the end of each day.

May assist Public Service Librarians with programs, speaking engagements, and outreach.

Cooperates as a team member with other library staff in performing duties essential to the achievement of efficient library operations.

Maintains and troubleshoots office equipment including computers, photocopiers, printers, microfilm readers, and typewriters. Submits service requests as needed.

May be responsible…