Teller - Floating

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Teller Beloit, WI, US

2 days ago Requisition

Salary Range: $20.44 To $20.44 Annually

Job Classification:
Full Time or Part Time

FLSA Status:
Non-Exempt

Department:
Retail

Reports To:

Branch Manager

Senior Leader:
Chief Operating Officer

Welcomes members into the branch and provides friendly, helpful service that promotes financial education while using expert knowledge in deposit and convenient services products to process a variety of financial inquiries accurately and efficiently, account openings, service requests, and transactions. Secures credit union assets, balances transactions, and completes necessary reports.

• Provides friendly, helpful service that promotes financial discipline through:
  • Preparing for daily interactions with a professional image and an organized workstation.
  • Maintaining knowledge of BHCCU products and processes.
  • Proactively greeting members with a smile, handshake, introductions, and full attention.
  • Taking responsibility for waiting members.
  • Understanding the member’s objectives by asking appropriate questions and listening to the member’s responses.
  • Recommending the best solution or guiding the member to the appropriate staff to accomplish the member’s needs and strengthen their financial well-being.
  • Processing transactions accurately and efficiently.
  • Following up with the member to ensure satisfaction and to provide encouragement.
• Utilizes expert knowledge in deposit and convenient services products to process routine consumer and business financial inquiries, transactions, and service requests including deposits, withdrawals, transfers, and purchase of negotiable instruments.
• Utilizes basic knowledge to identify member needs with loans and investment services and seamlessly refers members to appropriate staff.
• Fulfills member service requests including account maintenance, research, reconciliation, and correction.
• Secures the credit union’s assets by handling cash and negotiable instruments in a consistent manner, properly identifying members, keeping member information confidential, balancing at the end of each business day, and completing necessary reports that summarize daily activities.
• Maintains up to date knowledge and adheres to all regulations, policies, procedures, and standards that pertain to this position.
• Follow processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA). Complete required annual BSA training to ensure you understand your responsibilities that apply to BSA, including:
  • CIP (Customer Identification Program)
  • CTRs (Currency Transaction Reports)
  • SARs (Suspicious Activity Report)
  • OFAC (Office of Foreign Assets Control)
  • Monetary Instruments
• Supports the vision of the Board of Directors and President/CEO by working cooperatively and cohesively on service and operational matters with the Branch Manager, the management teams and fellow employees.
• Performs other duties as assigned, including filling in for other departments as member demand necessitates.

• High School Diploma or GED required.
• Must be at least 18 years of age.
• Previous Teller experience or equivalent experience serving customers preferred. Cash handling experience preferred.
• Pass the pre-employment drug test and background check.

• Must possess strong interpersonal skills, a positive attitude, and a desire to help people.
• Must possess effective verbal and written communication skills.
• Must have reliable attendance.
• Must possess good judgment.
• Must possess basic math…