Child Support Reimbursement Specialist

Under general supervision, establishes paternity and establishes and enforces child support and health insurance orders by using the KIDS statewide computer system to locate absent parents; gathers relevant information and legal evidence from interviews, correspondence, and computer searches; organizes and evaluates information; determines the appropriate enforcement action; prepares paperwork for the attorneys to initiate necessary legal actions; monitors the status of cases;

and conducts confidential investigations; interprets and explains child support court orders, payment records, and financial reports and performs other duties as assigned.

• Manages a child support caseload for compliance with state and federal regulations using a variety of complex computer systems and automated notification systems.
• Gathers information from necessary persons for Child Support enforcement, paternity and/or court order establishment, and medical insurance.
• Recommends cases for appropriate court action.
• Contacts parents, employers, insurance companies, hospitals, attorneys, responsible parties, and/or other public entities to investigate facts needed to establish, enforce or modify support obligations.
• Conducts manual and/or computer based searches to locate absent parents to establish, modify or enforce a support obligation; verifies information and determines location to be used for service of process and formal notification of proceedings.
• Initiates intergovernmental referrals and responds to referrals made by other states for the full range of child support services.
• Appears as a witness in court testifying to actions taken to establish, modify, or enforce financial support and health insurance obligations.
• Obtains information from program participants as it relates to their child support case.

• Prepares appropriate legal documents for court action.
• Processes legal documents to proper persons or agencies.
• Enters and maintains information into the KIDS Statewide Computer System.
• Selects the appropriate administrative mechanisms to establish and enforce financial support or health insurance obligations without the need for court hearing.
• Determines ability to pay support and calculates a recommended obligation by researching confidential financial and public records.
• Prepares cases for litigation by drafting legal pleadings, making legal referrals of the record of the investigation, determining the ability to pay support, and making recommendations to the Assistant Corporation Counsel, as to the issues to be addressed in court.
• Prepares a referral recommending felony prosecution to the District Attorney on cases with extensive record of non-payment of support.
• Complies with federal time requirements for taking actions and determines if a case is eligible for closure in accordance with federal criteria.

• Answers the phone and greets the public.
• Provides answers to inquiries regarding service and functions of the Child Support Agency.
• Answers inquires from parents and attorneys on the establishment process, disputed account balances, and the modification process.
• Interprets and explains the legal authority and State policy utilized to calculate the support obligation and/or the actions taken to collect the debts.
• Initiates verbal or written communication with a parent to affect payment of court-ordered child support obligations, debts assigned to the County or State and court-related costs.
• Maintains effective working relationships with departments, employers, W-2 Agency, and other private and public sector entities to carry out case management functions.

• Considerable knowledge of investigative techniques and procedures used in securing information from legal and financial records, agencies, employers and other public and private sector entities.
• Considerable knowledge of the Wisconsin State Statutes and Administrative Codes governing the establishment, assignment, collection, and modification of financial and health insurance support for children.
• Considerable knowledge of the principles and practices of the legal process, legal document preparation, and court procedures.
• Working knowledge of human services assistance programs and procedures.
• Working knowledge of manual and computer-based methods, techniques, and procedures for locating absent parents.
• Working knowledge of federal regulations regarding requirements and timeliness for a Child Support Program and the Consumer Credit Protection Act.
• Working knowledge of computerized department program software, internet access, and database, spreadsheet, and word processing programs.
• Ability to perform mathematical calculations and interpret account statements.
• Ability to conduct interviews, interpret court orders, explain laws and procedures, and obtain cooperation in difficult situations to facilitate the compliance of all parties.
• Ability to locate, update and process…