Human Services Paraprofessional - Crisis Triage Technician

Overview

FTE: 16 hour per week. Hours of Work:
No set schedule. This position creates its schedule per policy two months in advance by picking up at least 4 weekend shifts per month and covering staff benefit time.

The Rock County Crisis Intervention unit provides person-centered emergent behavioral health care services to Rock County residents across the life span. The Crisis Triage Technicians serve in a multifaceted capacity to support the crisis intervention unit by answering the crisis phone line and triaging client needs. This position also assists in facilitating admissions to stabilization or inpatient units, provides transport as clinically indicated, completes welfare checks or support calls, completes medication deliveries or medication phone prompts, and assures maintenance of the clinical record.

Supports and promotes the Mission, Vision and Guiding Principles of the Human Services Department. Performs in a manner consistent with the HSD Professional Standards and “Commitment to My Co-Workers.” Human Service Paraprofessionals working in the Crisis Unit between the hours of 7:00 pm – 7:00 am, Monday through Thursday or between 7:00 pm Friday and 7:00 am Monday will be paid a night/weekend differential of $2.65 per hour for each night or weekend hour worked.

• Provide person-centered behavioral health care services for clients experiencing or at risk of a mental health or substance use disorder crisis.
  • Triage and direct calls into the crisis phone line based on identified need.
  • Provide support and resources to crisis line callers.
  • Provide client transport using a county vehicle as clinically indicated to assure linkage to services.
  • Complete scheduled phone support calls, welfare checks, and medication deliveries.
  • Assist in facilitating admissions and discharges from inpatient, detoxification or stabilization units.
• Ensure program and medical record compliance.
  • Follow departmental, divisional policies and procedures.
  • Document client care in accordance with policies, procedures, and regulatory guidelines.
• Participate in staff meetings and other agency activities as required.
• Other duties as assigned.

• Knowledge of the principles and practices of behavioral health care, co-occurring disorders and behavioral health risk management.
• Knowledge and application of best practices in cultural competency, person centered care, and trauma informed care.
• Knowledge of laws, regulations, and practices pertaining to federal and state human service programs, specifically chapters 34, 51, 92, 94.
• Knowledge of human service and community resources; and how to effectively utilize them.
• Ability to plan and organize work effectively; take initiative; manage time and emotions in a fast paced high pressure environment.
• Ability to maintain accurate, current records and prepare clear and concise reports.
• Ability to establish and maintain effective working relationships within the agency and community.
• Ability to understand and carry out verbal and written instructions.

Graduation from high school or GED equivalent. Minimum of 60 college/college transferable credits; emphasis human services or related field. Ability to work flexible hours, including weekends and evenings. Must possess and maintain a current unrestricted driver’s license and auto insurance pursuant to the Rock County Administrative Policy and Procedure 5.02 and 5.27.

• Physical: stand, walk, sit; navigate stairs; lift and carry up to 25 lbs. on occasion; perform disaster evacuations and fire drills as required.
• Equipment: use of computer, keyboard, copy and fax machine, cell phone; proficiency in electronic medical record system and Microsoft Office products within 2 months of hire.
• Working Conditions:
  
  multiple locations (office, consumer homes, community sites); exposure to weather conditions; potential contact with unpredictable or aggressive persons and animals; challenging environments.