DTS Operations Supervisor

Overview

The DTS Operations Supervisor is responsible for overseeing the daily operations, performance, and strategic direction of DTS Operations Teams. They ensure the reliability, security, and scalability of enterprise systems and databases while fostering a collaborative and high‑performing team environment. They apply strong communication and interpersonal skills, excellent problem‑solving abilities, and attention to detail to proactively identify, communicate, and resolve issues to maximize the benefit of systems investments.

Other duties as assigned.

• Supervise and mentor a DTS Operations Teams.
• Conduct regular performance evaluations and provide coaching and development opportunities.
• Manage workload distribution, project assignments, and on‑call rotations.
• Foster a culture of accountability, innovation, and continuous improvement.
• Ensure optimal performance, availability, and security of servers, storage, and database environments.
• Oversee system upgrades, patch management, backups, and disaster recovery planning.
• Collaborate with IT leadership to define infrastructure strategies and standards.
• Lead infrastructure‑related projects, ensuring timely delivery and alignment with business goals.
• Develop and maintain documentation for systems, databases, and operational procedures.
• Implement and monitor compliance with IT policies, standards, and regulatory requirements.
• Coordinate with other DTS teams and business units to support cross‑functional initiatives.
• Identify and resolve operational issues proactively.
• Provide regular updates to senior management on team activities, risks, and accomplishments.

• High School Diploma required.
• Five years proven, progressive experience in system or database administration or similar roles preferred.
• Proficiency in Windows and Linux server environments, SQL Server database environments, virtualization platforms, and/or scripting languages and automation tools.
• Prior project management experience.

• Relevant certifications (e.g., Microsoft Certified:
  Windows Server, Microsoft Certified: Azure Administrator, RHCE, CompTIA Server+, CompTIA Linux+, or similar) preferred.
• May be required to obtain and maintain relevant Epic certification(s).

• Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
• Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
• Must be able to follow written/oral instructions.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

• Comprehensive Benefits Package:
  Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
• Competitive Compensation:
  Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
• Paid Time Off:
  Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work‑life balance.
• Career Advancement:
  Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
• Employee Wellbeing:
  Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer‑sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
• Additional Benefits:
  Mercyhealth employees have access to our internal and external employee assistance programs, employee‑only discount packages, paid parental and caregiver leaves, on‑demand pay, special payment programs for patient services, and financial education to help with retirement planning.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitals and Health Care

Janesville, WI