Global Operations Center Technician

Overview

Join to apply for the IT Operations Technician role at Epic
. This position is based on our campus in Madison, WI, and relocation to the area is required. We recruit nationally and provide financial relocation assistance.

• As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system — monitoring the entire Hosting infrastructure stack and responding swiftly to problems.
• You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems.
• You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services

Equal Opportunity Employer information:
We are an Equal Opportunity Employer. Please see our full non-discrimination statement at