Dispatcher, Transportation

Dispatcher
Full Time
Location:
Janesville, WI
Compensation: $25.00- $27.00 hourly
*** 2nd/ 3rd Shift***

Coach USA, one of the largest transportation companies in North America, is hiring a full time 2nd & 3rd shift Dispatcher at its Janesville, WI location. Dispatchers ensure quality service by scheduling and routing drivers as well as handling customer calls in a fast-paced environment. Must have computer experience and excellent customer service skills. We offer competitive pay and benefits. All applicants must be dependable and willing to work a flexible schedule.

• $25 - $27 per hour commensurate with experience
• Excellent Benefits (medical, dental, vision, short term disability, 401K)
• Company-provided life, AD&D, and long-term disability insurance
• Paid time off including vacation, personal days and holidays
• Great Company Culture

• Complete and monitor daily check-in process, including verifying driver credentials and compliance hours.
• Schedule vehicles in coordination with maintenance personnel, arranging replacements when necessary.
• Prepare documents and verify accuracy of work orders for driver assignments.
• Responsible for creating daily shift report emails to be submitted to GM, Director of Operations, Maintenance Manager, and Safety & Training Manager
• Monitor weather reports, traffic conditions, airport closings, etc. Communicate delays and resolutions to team.
• Report and track lost and found items.
• Resolve customers inquiries and complaints via phone, email, mail, and in person.
• Assist customers with ticket sales and inquiries.

• Proven customer service experience
• Willingness to learn and demonstrate knowledge of the following: DOT hours of service and regulation; 2-way radio, GPS monitoring systems; and operations system.
• Strong organizational and time management skills
• Able to work and troubleshoot in a fast-paced environment.
• Must be able to work individually and with a team.
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills

• Ability to obtain and maintain a Commercial Driver’s License (CDL) "B" with a "P" endorsement.

Schedule flexibility is required to accommodate extended shifts, including daytime, nighttime, weekends, and holidays.

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.