Part Time Field Service Representative- Jasper, AL

Part Time Field Service Representative - Jasper, AL

Join to apply for the Part Time Field Service Representative role at Kemper
. Kemper is one of the nation’s leading specialized insurers, focused on providing quality service to our customers. By joining our team, you help deliver an experience that meets our promises.

Location
:
Jasper, Alabama

Position
:
Part-time Field Service Representative focused on insurance premium collection for at least one assigned territory (agency) of the district. The role will keep collections current, offer exceptional door-to-door customer service, and provide new sales referrals for follow up. Pay: $18.00 per hour.

• Collection of monthly premiums from policyholders in one or more assigned agencies
• Answering questions or referring customers to the proper department to resolve any issues
• Follow-up on customer inquiries or concerns to ensure completion
• Follow up on any outstanding balances to avoid policy lapses
• Use of technology to process premium payments
• Administrative responsibilities in updating and maintaining customer and payment information

• Customer service experience
• Ability to visit customers in-person at their homes
• Must be at least 18 years of age
• Valid driver’s license with required 100/300 auto insurance
• Dependable vehicle as daily travel is required
• Ability to meet the requirements of a background check, motor vehicle report check and drug test
• Excellent communication skills—both in person, via telephone and in writing
• Ability to build and maintain customer relationships
• Exceptional customer service skills
• Resourcefulness in answering questions or solving any issues for the customer
• Consistent follow up on any open issues related to customers
• Takes initiative and is self-driven to succeed

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. Kemper is focused on expanding our Diversity, Equity, and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.