Assistant Manager

Assistant Manager – Midwest Fitness Partners

Location:

Jasper, AL

The Assistant Manager is responsible for managing day‑to‑day club operations, ensuring all performance objectives are met to provide a “Judgement Free” member experience. The role includes hiring, firing, onboarding, and coaching staff, leading the team with a focus on development and maintaining a financially successful club. The Assistant Manager directs front desk personnel and oversees all club operations, customer service, member accounts, and maintenance.

• Assist the Club Manager in staff scheduling, ensuring all shifts are covered.
• Lead by example, providing training and coaching to staff for exceptional customer service.
• Assist with HR functions: creating forms, resolving employee issues, disciplinary actions, pre‑screening, hiring, onboarding.
• Provide backup support in the absence of staff members.
• Uphold the integrity and security of staff files and sensitive documents.
• Act as a brand ambassador, promoting a Judgement Free lifestyle.
• Assist with training and development of staff.
• Maintain client relations: greet members, answer phones, conduct tours, manage sign‑ups and amenities.
• Answer inquiries, process purchases, and handle emergency medical situations.
• Enforce rules and policies, keeping facility rooms clean and stocked.
• Track inventory, run daily reports, and uphold safety procedures.

• Use Datatrak to update barcodes, address changes, and billing questions.
• Process refund proposals and create new memberships.
• Secure member documents and information.

• Maintain front desk, lobby, and facility cleanliness.
• Clean equipment and tanning units regularly.
• Ensure restrooms are clean, stocked, and free of clutter.
• Complete daily and weekly cleaning tasks.
• Report repairs to Director of Operations and maintenance.

• Order club supplies within budget constraints.
• Track key performance indicators: guest counts, cancellations, and info calls.
• Assist with marketing promotion training.
• Complete recorded information call inspections.
• Participate in growth and development initiatives.
• Partner with team members and senior leadership.

• One year of customer service experience preferred.
• High school diploma or GED required.
• Must be 18 or older.
• CPR certification required.
• Superior problem‑solving, leadership, and diplomacy skills.
• Represent core values: respect, passion, family, teamwork, fun, trust, loyalty.
• Willingness to travel for training and support other locations.
• Ability to work overtime, weekends, evenings, holidays with flexibility.

• Continual standing, walking, talking in person or on the phone.
• Lift up to 75 pounds.
• Frequent climbing, kneeling, crouching, pulling, grasping; never put under equipment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.