General Manager

Club Manager will be responsible for the oversight of the gym operations to ensure an exceptional “Judgement Free” member experience, as well as a financially successful club. The Club Manager will get the opportunity to serve the community by enabling all people to enhance their lives. The club manager will be accountable for leading a team of employees in a positive and motivating manner with continuous assistance in employee training and development.

Regional Manager

• Recruit, hire, train, and develop a high performing staff consisting of Assistant Managers, Front Desk Representatives, Fitness Instructors, and Cleaners.
• Create a culture of positivity and motivation within your club and your staff.
• Create and maintain a welcoming atmosphere for all members, prospective members, and guests and to ensure staff follows superior customer service guidelines.
• Completing all payroll functions in a timely manner.

• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching. Ensuring adherence to PFMW’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/ termination activities.
• Complete monthly and annual evaluations on your team.
• Uphold the integrity and security of staff files and sensitive company documents.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a verity of questions.
• New member sign ups.
• Take prospective members on a tour.
• Demonstrating an unparalleled knowledge of computer systems to complete any membership related function.
• Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
• Facilitate all member requests, issues, and questions.
• Ability to take control of, assess, and assist in emergency medical situations.
• Upholding the rules and policies in the facility.
• When applicable, ensuring a prompt opening and closing of the club.
• Oversee cleanliness and maintenance of the facility.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in a timely manner to the Director of Operations and your assigned Maintenance Technician.
• Manage marketing efforts by ensuring that the staff is aware and trained on all marketing promotions.
• Ensure staff has completed all HR related forms and processes.
• Track reports and statistics (daily, weekly, monthly, and annually)
• Be a brand ambassador by leading a Judgement Free lifestyle.
• Completing a minimum of five interviews on a weekly basis.

• Superior customer service skills.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy, and listening skills.
• Hard working, enthusiastic, and energetic.
• Strong problem resolution skills.
• Current CPR certifications.
• High school diploma/ GED equivalent required.
• Must be 18 years or older.
• Must be punctual.
• Must be available via phone during non-working hours.
• Be a representative of the core values of PFMW at all times, by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
• Become CTM certified within six months of becoming a manager.
• This position may require overtime, weekends, evenings, and holidays. Must be flexible.

• Continual standing and walking during shifts.
• Continual talking in person or on the phone during shift.
• Must be able to lift up to 75 pounds.
• Frequent climbing, balance, kneeling, and crouching during shift. Must never put themselves under equipment.