Associate Member Advisor

1 day ago Be among the first 25 applicants

Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions again in 2025, for the third consecutive year!

Are you passionate about creating outstanding member experiences? Are you eager to take on a role that puts you at the forefront of member satisfaction? Are you skilled in managing a variety of tasks, including handling transactions and account service needs?

What We Offer

• Competitive Salary: $15.93/hr.
  
  - $23.90/hr., commensurate with experience.
• Comprehensive Benefits Package:
  Including health insurance, retirement plans, paid time off and much more.
• Impactful Work:
  Your efforts will directly contribute to members' satisfaction and financial success.
• Supportive Environment:
  Work with a team that values your contributions and supports your professional growth.
• Growth Opportunities:
  Gain valuable experience and advance your career in a dynamic and rewarding field.
• A Rewarding Career:
  Be part of a team that’s dedicated to making a difference in the lives of our members and the community.

As an Associate Member Advisor (AMA), you will be at the forefront of creating outstanding member experiences. Your role is essential in fostering strong relationships with both new and existing members, ensuring they receive the right products and services tailored to their financial needs. You will handle a variety of tasks including advising, cross‑selling, and completing transactions and general account service needs.

• Mission and Service:
  Provide exceptional service aligned with Hoosier Hills Credit Union’s mission and Service Promises.
• Build Relationships:
  Forge and maintain strong connections with new and existing members, delivering outstanding service.
• Manage Transactions:
  Execute transactions and manage account service requests efficiently and accurately.
• Maintain Accounts:
  Perform transaction processing and account maintenance, addressing related inquiries promptly.
• Transactional Excellence:
  Ensure precise and professional handling of transactions and interactions. Adhere to security guidelines for transactions and account maintenance. Follow protocols for supervisor overrides, safeguard cash, and assist with account and Service Center procedures. Adhere to BSA/AML regulations.
• Member and Business Focus:
  Assist with online banking, statements, card activation, wire transfers, and general account maintenance. Act as a knowledgeable resource, support problem resolution, and always act in the best interest of the members.
• Recommend Products & Services:
  Identify and suggest HHCU products that meet members’ needs, enhancing their overall experience. Provide information on additional products and services that may help members achieve their financial goals.
• Teamwork and
  
  Collaboration:
  
  Communicate clearly with supervisors and team members. Contribute to planning, share improvement ideas, and engage in self‑evaluation.
• Grow and Learn:
  Engage in continuous learning and self‑improvement to drive personal and team development.

• Educational Background:
  High school diploma or equivalent required.
• Relevant
  
  Experience:
  
  1‑2 years’ experience working in a retail setting with daily customer interaction.
• Knowledge:
  Experience in cash handling and clerical office work preferred.
• Top-Notch Communication
  
  Skills:
  
  Outstanding verbal and written communication that makes every interaction impactful.
• Professional and Positive Attitude: A professional demeanor, and a can‑do attitude that shines through.
• Analytical and Judicious:
  Ability to analyze data and make informed decisions in various situations.
• Relationship Builder:
  Skill in maintaining positive relationships with management, peers, and vendors.

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.