Guest Experience Supervisor, Jasper Skytram

Guest Experience Supervisor, Jasper Skytram page is loaded## Guest Experience Supervisor, Jasper Skytramlocations:
CAN, AB, Jasper, Jasper Skytramtime type:
Full time posted on:
Posted Todayjob requisition :
BJC
0006

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
** ROLE & RESPONSIBILITIES
*** Supervise the daily operations of the guest services team: allocation of stations, cash tills, and task assignments
* Lead and guide the Guest Service team by assigning duties, scheduling breaks, and ensuring high-levels of performance and guest satisfaction Handle complex guest inquiries, complaints, and escalations through various channels (email, phone and in-person)
* Ensure all guest interactions are handled with professionalism and efficiency
* Oversee the use of point-of-sale systems and Sky Tram flight scheduling to ensure smooth operations and minimal wait times
* Assist with onboarding, training, and ongoing development of Guest Services Agents to ensure team effectiveness and knowledge of procedures
* Maintain communication with lift operators, ticket sales, group sales, and travel agents to ensure consistent guest experience across all touchpoints.
* Monitor cash handling procedures, assist with cash outs, prepare deposits, and assist in financial reporting
* Oversee the preparation and validation of operational and financial reports
* Address guest complaints and operational issues promptly, ensuring timely resolution or escalation to management when necessary
* Assist with client and partner account balancing, ensuring proper documentation and communication for financial transactions
* Monitor guest feedback and service delivery, identifying areas for improvement and providing guidance to agents
** REQUIRED SKILLS & QUALIFICATIONS
*** 2-4 years in hospitality with previous supervisory skills is an asset.
* Strong computer proficiency (Word, Excel, POS)
* Passionate about hospitality and creating memorable experiences for guests
* An ability to guide staff, provide positive reinforcement, and encourage success
* Strong ability to multitask and prioritize in a fast-paced environment
* Able to practice conflict resolution and problem-solving skills during stressful situations
* Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment at high altitudes. Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
* Secondary language skills are an asset
* To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

The starting wage for this role is $2100

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an…