IT System Support Specialist

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation during the application or recruitment process due to a disability, you may contact us at KEIrecr We will treat all requests for accommodations discreetly.

• Note:
  
  There is no Visa sponsorship being offered for this position.

Kimball Electronics does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Kimball Electronics is not responsible for any fees related to unsolicited resumes.

The IT System Support Specialist position is an IT Operations focused role within Kimball Electronics Shared Services (KESS) that reports to the Sr Manager of IT Operations. This is a global position that will be responsible for correcting or escalating automated alerts and reported IT/Cybersecurity incidents/requests while also providing identity and access management support, and day‑to‑day operations initiatives to Shared Services and Global Business Unit IT staff.

We value our environment of mutual trust, personal integrity, cooperation, sense of family and good humor. We cultivate a style of empowerment, individual initiative and teamwork. We believe that candidates will enjoy our flexibility in maintaining a strong work‑life balance.

This position is remote, and employee can be located in the US or Reynosa, Mexico. We are looking for someone to work daytime US Hours based on Eastern Time Zone

To be successful, the candidate must possess:

• A positive attitude, excellent communication skills, ability to handle multiple priorities and effectively transform business needs into technical solutions.
• A degree from an accredited university or college or at least 2 years overall work experience in a Desktop or Cybersecurity role.

The preferred candidate will have experience or qualifications with the following:

• Windows, Active Directory, Azure Active Directory and LDAP
• Experience configuring Multi‑factor Authentication and Single‑sign‑on
• Microsoft Entra and Microsoft Identity Management and associated components
• Information Security, Network Systems, and/or Unix/Linux experience considered a plus.
• Administrative and troubleshooting skills, knowledgeable about architecture, engineering and design principles.
• Special consideration given to candidates possessing information security certifications and project management experience.

Key Performance Objectives:

Short Term (0-6 months):

• Learn KEI Guiding Principles, philosophies, and cultural attributes.
• Develop technical relationships with key IT contacts.
• Build and maintain business relationships with Business Unit contacts.
• Learn key troubleshooting and procedures from KESC/Cybersecurity personnel.
• Understand our KEI incident response plans and processes to address potential threats.
• Learn KEI standards, procedures, and processes to uncover, resist and recover from security incidents in alignment with enterprise ISMS.
• Develop skills to document all reported and monitored issues into our knowledge base systems.
• Training involving Level 2 operations, monitoring, and dispatch support for enterprise computing infrastructure and network.
• Develop skills for access management requests and user onboarding/offboarding administration.
• Learn and develop skills to provide triaging to Cybersecurity related events and incidents.
• Assist SOC team in triage remediations efforts and provide guidance.
• Learn remediation strategies to address vulnerabilities and reduce attack surface and overall cyber risk.
• Support compliance and risk management activities according to our ISMS.
• Participate in incident response support, including communication and assistance alongside escalated KEI IT Support.
• Participate in IT Projects and Meetings.

Mid to Long Term (6 + months):

• Provide Level 2 operations, monitoring & dispatch support for enterprise computing infrastructure and network.
• Document all reported or monitored problems and resolutions in knowledge management system.
• Escalate problems to other Level 2 or Level 3 IT support…