Application Support Engineer II

Application Support Engineer II page is loaded## Application Support Engineer II locations:
Jeannette, PAtime type:
Full time posted on:
Posted Yesterday job requisition :
R3359
** Overview & Responsibilities
** This position reports to the Software Engineering Manager. The role involves close cross-functional partnership with Business Analysts, Project Managers, IT Application Engineers, and Help Desk to ensure project alignment with business strategies, provide quick-response solutions, and efficiently resolve support tickets for diverse applications.

This position requires proficiency in global administration and development tools used for supporting and reporting from multi-functional applications. Successful candidates must possess excellent customer service skills and the ability to thrive and adapt within a fast-paced global environment.

This position delivers global solutions and expert guidance that strategically influence global business processes and proactively suggests efficiencies in the use of critical global business applications.
** Background & Experience
*** Bachelor's degree in information technology or computer science or a related field
* Five years or more of experience in the IT industry, including a history as an Application Support Specialist, Application Administrator, or similar enterprise support role within a corporate environment. This experience must include working with complex enterprise applications (e.g., Oracle E-Business Suite/ Oracle Fusion EPM/ UKG Payroll/ WFM Pro, PTC Windchill, Workday, Salesforce or other SaaS solutions (SAP Success Factors, UKG, etc.).
* Three years or more years of experience performing configuration, implementation, and technical solution delivery utilizing major enterprise applications, including deep expertise with Oracle E-Business Suite/SAP /other relevant SaaS Solutions, PTC Windchill, and Oracle/SQL Server database.
* Must be familiar with programming languages such as PL/SQL, T-SQL, JavaScript, XML, JSON, HTML, Unix Shell Scripting, Windows Batch, and Power Shell.
* Theoretical and practical knowledge of cloud provider (e.g. AWS, Microsoft Azure, Google Cloud), networks, PCs, Servers, Database Management Systems.
* Proficiency required in global application administration, SaaS configuration, application support, software development, debugging, and scripting.
* Strong ability to provide step-by-step technical guidance, both written and verbal, and to enhance the global user experience by implementing automation and extending application capabilities.
* Capable of employing a structured problem-solving approach to strategically resolve issues spanning global and multi-functional business processes.
* Required to strategically develop and implement solutions for complex challenges, maximizing the utility of existing resources.
* Possesses a high degree of motivation and self-management, capable of working independently to achieve goals.
* This is primarily an Individual Contributor role. However, the incumbent is expected to mentor and provide technical guidance to less experienced team members. While there are no direct supervisory responsibilities, the position will participate in the evaluation of candidates during the hiring process.
** Job Responsibilities
*** Acts as the expert technical consultant, guiding global business planning and the development of technical solutions, application implementations, and enhancements. This work directly impacts critical multi-functional processes, including Finance, Engineering, Procurement, Operations, Order Management, Human Resources, and Payroll.
* Participates in the global planning, execution, and overall management of new application implementations and upgrades across the entire Ebara and Elliott Group enterprise.
* Ensures that the technical and programming aspects of global systems projects adhere strictly to requirements, while proactively identifying and resolving global system issues.
* Works closely with Business Systems Analysts and other Application Support Engineers to collaboratively test software and applications under development or implementation, with the goal of proactively identifying and remedying potential problem areas.
* Collaborates with global Business Systems Analysts, Application Support Engineers, and end-users in the testing of all newly installed or modified global software programs and applications.
* Provides technical programming expertise and guidance on global systems projects, work requests, and complex problem resolution.
* Liaises with other global Application Support Engineers to address issues related to program logic and the interoperability of new applications with existing systems software that impacts global multi-functional processes.
* Works diligently to optimize and improve global business processes through strategic integration efforts. When integration occurs, the role is responsible for minimizing its impact or disruption across all Ebara and Elliott Group global…