Salesforce Administrator

Overview & Responsibilities The Salesforce Administrator is a business-owned role based in New Apparatus (NA) and is the day-to-day owner of Ebara Elliott Energy's (EEE) Salesforce platform for both North America and Global Services (GS/ES). The role turns business needs into scalable Salesforce solutions and balances priorities across both groups, while working within the enterprise standards for security, integration, data, and change management set by EEE IT.

IT remains the technical partner and owner of enterprise architecture, integrations, identity, and cybersecurity.

Background and

Experience:

Required Experience & Skills

Education:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical work experience.

Experience:

6+ years of hands-on enterprise Salesforce administration experience, preferably within a global manufacturing, aftermarket service, or complex supply-chain environment.

Automation Depth:
Expert-level mastery of Salesforce Flow Builder and declarative process automation.

Cloud Architecture:
Deep foundational knowledge of Sales Cloud and Service Cloud data models, object behaviors, and security architecture.

Governance:
Proven experience working within IT governance (change and release management, sandbox strategy, and security reviews) in partnership with an enterprise IT organization.

Multi-Group Support:
Experience supporting multiple business units or divisions on a shared org and balancing competing priorities.

Communication:
Ability to explain technical trade-offs clearly to business leaders, users, and IT.Certifications

Required:

Salesforce Certified Platform Administrator (formerly Administrator).Preferred:
Salesforce Certified Platform Administrator II (formerly Advanced Administrator).Pluses:
Platform App Builder, Agentforce Specialist, architect-track certifications, or CPQ / Revenue Cloud credentials.

Preferred Sales Baseline:
Experience in Salesforce, CPQ, or similar as an active user in a sales environment.

Field Service:

Experience with Field Service or Aftermarket service processes (service quotes, work orders, installed base).Programmatic Elements:
Familiarity reading or writing basic programmatic elements (Apex, SOQL, or LWC).Integration Concepts:
Working knowledge of integration concepts (APIs, middleware such as Mule Soft or Boomi) and data tools such as Data Loader.

Analytics Platforms:
Experience connecting Salesforce data to advanced analytics platforms like Tableau or Power BI.Nature of the Job:

To ensure seamless operations, alignment with enterprise architecture, and robust risk management, the Salesforce Administrator operates under a co-ownership model with EEE IT.Governance & Architecture Reviews Joint Salesforce Governance Forum:
Lead recurring (e.g., monthly) Salesforce governance forum with NA, GS/ES, and IT leadership to align the platform roadmap, review system health, and prioritize the backlog across business units equitably.

Pre-Approval Gateways:
Obtain formal IT review and approval prior to executing any modifications that impact integration points, API users, or the fundamental security sharing model.

Third-Party Evaluation:
Coordinate with IT Systems and Security teams to vet, approve, and clear all App Exchange packages, connected apps, or external developer tools before introduction.

Environment & Release Management Production Protection:
Adhere strictly to the IT-approved environment strategy. Absolutely no declarative configuration or development changes are to be built directly in the Production environment.

Dev Ops Alignment:
Utilize only EEE-approved Dev Ops tooling (e.g., Salesforce Dev Ops Center or Git Hub) for all lifecycle deployments moving from sandbox environments through testing, user…