Registration and Eligibility officer

Responsibilities

• Open and maintain patient files for new patients, ensuring all required information is accurately recorded.
• Schedule, reschedule, and cancel patient appointments as needed.
• Register patients upon arrival, verifying demographic and insurance information.
• Notify healthcare team members promptly when walk-in patients arrive.
• Ensure all valid documents (e.g., insurance approvals, identification) are current, available, and scanned into the system.
• Answer phone calls at the assigned desk/reception, providing assistance and directing calls as needed.
• Receive and handle cash payments, ensuring accurate recording and reconciliation of transactions.
• Prepare and total all bills, ensuring an accurate balance of transactions and hand over documentation to the Insurance and Finance Coordinator at the end of the shift.
• Answer phone calls through the call center line, providing information and assistance to patients.
• Transfer calls to the relevant departments or personnel as required.
• Contact physicians to confirm duties and schedules as per the OPD (Outpatient Department) calendar.
• Other duties as assigned within the scope of the job.

• Working knowledge of MS Office applications and ERP systems.
• Analytical skills.
• Detail-oriented and problem‑solving skills.

Experience:

Officer, 0‑2 years of experience in patient registration, appointment scheduling, or a related role.

Education:

Bachelor’s Degree in Business Administration or related field.

Language:
Excellent command of oral and written English and preference for Arabic.