Service Contract Manager

Contract & Service Delivery

• Own end-to-end delivery of the O&M contract scope, ensuring all systems are maintained per contractual obligations and OEM standards
• Manage PPM schedules, corrective maintenance, spare parts availability, and system availability targets across all covered assets
• Control contract scope, variations, and change orders; identify and convert out-of-scope work into approved variation orders
• Manage contract P&L: labour utilization, subcontractor performance, material cost, and margin protection

• Lead and roster a multi-disciplinary field team across a 24/7/365 shift model, ensuring continuous coverage and defined escalation paths
• Set individual performance objectives, conduct reviews, and build a competency/training matrix (technical, safety, airport security clearance)
• Manage on-call rotation, shift handover discipline, and manpower mobilization during peak seasons (Hajj, Umrah, Ramadan) and major events
• Develop succession depth so no single system depends on one engineer

• Serve as the primary point of contact for the client's operations, engineering, and contracts teams
• Chair periodic contract review meetings; present performance, risks, and improvement plans to client leadership
• Coordinate with airport operators, terminal operators, ground handlers, and other contractors to plan works with minimum disruption to passenger flow
• Manage internal interfaces with projects, supply chain, finance, and technical support teams

• Act as the accredited liaison with Jawazat (GDP) for passport-control systems, border-control interfaces, and coordination of works inside restricted immigration areas
• Interface with MOI and airport security on system access, CCTV/access-control data handling, incident support, and compliance with national security requirements
• Coordinate with RSAF for works within military-controlled zones, including access approvals, escort requirements, and restricted-area work permits
• Manage security clearances, permits-to-work, badging, and NDAs for all personnel; ensure full compliance with GACA and airport authority regulations

• Maintain response and resolution times within contractual SLA thresholds for all priority levels, with documented root-cause analysis on every breach
• Drive system availability/uptime KPIs to contractual targets or above; track MTTR, MTBF, PPM completion rate, first-time-fix rate, and backlog aging
• Build and maintain performance dashboards from CMMS/BMS data; issue weekly and monthly reports to the client
• Implement continuous improvement initiatives (reliability-centred maintenance, predictive analytics, spare-parts optimization) to raise KPI performance year over year
• Prepare and defend performance data during contract audits and renewal negotiations

• Enforce quality standards on all works: method statements, work permits, testing and commissioning records, and as-built documentation
• Ensure 100% compliance with HSE policy, LOTO, working-at-height, and hot-work procedures; lead incident investigation and close-out
• Maintain calibration records, asset registers, and audit-ready documentation
• Conduct internal audits and site quality inspections; close NCRs within agreed time frames

• Prepare monthly service reports, invoicing packages, and revenue recognition inputs
• Forecast manpower, material, and subcontractor spend; manage against budget
• Identify contract growth opportunities (upgrades, extended scope, additional systems) and support estimation and proposal development
• Report contract health, risks, and mitigation plans to regional management

(24/7 Operations) 8-12 years Arabic speaker