Account Manager Job Jeddah area,Saudi Arabia,Business

Establish long-term relationships with key clients to ensure their satisfaction and loyalty
Gain a deep understanding of client needs and offer suitable solutions to enhance their experience
Develop a relationship management strategy tailored to each client segment
Foster trust and credibility by demonstrating expertise in IT solutions
Coordinate with internal teams to ensure projects are delivered on time and within budget
Monitor project progress and conduct regular updates with clients
Organize regular meetings and workshops to enhance communication with clients and explore new opportunities
Prepare and deliver presentations to clients on project status and E-Health
Maintain an open line of communication to address any client inquiries or concerns promptly
Study market trends and analyze competitors to identify new business opportunities
Collaborate with marketing teams to develop effective strategies for attracting new clients and increasing market share
Conduct client satisfaction surveys to gather feedback and identify areas for improvement
Identify upselling and cross-selling opportunities within existing client accounts
Address client complaints promptly and effectively to ensure their complete satisfaction
Work with technical teams to resolve any issues that arise during project execution
Develop and implement processes for tracking and resolving client issues
Act as a liaison between clients and internal teams to facilitate problem resolution
Prepare periodic analytical reports on client relationship performance and provide improvement recommendations
Measure key performance indicators
KPIs related to client relationships
Analyze client feedback and performance data to identify trends and insights
Present findings to senior management to support strategic decision-making
Provide training sessions for clients on new products and services
Offer ongoing support to clients post-implementation to ensure successful adoption of solutions
Collaborate with other departments to enhance service delivery and client satisfaction
Participate in community outreach programs to build the company s reputation and client base
This role requires traveling to various locations as needed to support project implementations
client meetings
and other business activities Performing all duties and tasks in a manner that supports Fakeeh s Person-Centered care values
Actively contributing to continuous improvement initiatives
within the scope of the role
Adherence to safety protocols and proactively seeking to address any job-related safety concerns
Maintaining strict confidentiality of all sensitive information accessed or encountered during work
Complying with cybersecurity policies and standards to protect Fakeeh s systems and participating in awareness training and initiatives to prevent cyber threats
Adhering to and upholding Fakeeh Care s code of conduct policies and ethical standards
Completion of mandatory education as per the requirement at least one month prior to expiration

Skills and Abilities:

Strong communication skills (verbal and written).
Ability to analyze data and provide evidence-based solutions.
Excellent organizational and time management skills.
Leadership abilities and capacity to influence.
Strategic thinking and effective decision-making.
Strong negotiation skills and ability to handle pressure.

Experience:

3-5 years of experience in client relationship management, preferably within the software or tech industry.

Education:

Bachelor s degree in Information Technology, Business Administration, or a related field.

Language:

Excellent command of oral and written English and prefer Arabic.

Licenses /

Certifications: