Maintenance & Facilities Coordinator

We are seeking a Maintenance Coordinator to support our Maintenance department in driving daily facility management operations through digital tools and our ERP system.

Working directly under the Maintenance Head, you will act as the operational central hub—managing end-to-end service requests, tracking issues related to HVAC systems, CCTV networks, and general building maintenance
, dispatching field teams, and preparing accurate data packages for customer invoicing.

• Direct Operations Support: Work closely with the Maintenance Head to execute daily dispatch schedules, monitor work order queues, and report operational bottlenecks.

• ERP & System Management: Input, track, and update all work orders, maintenance tickets, and asset service history within our ERP platform and digital portals.

• Maintenance Intake & Coordination: Log client requests for HVAC, CCTV security systems, electrical, plumbing, and general facility issues
  ; assign appropriate priority and operational scope.

• Team Dispatch & Workflow Tracking: Schedule internal technicians and external vendors using digital dispatch boards; follow up daily to ensure SLA compliance and timely task resolution.

• Documentation & Proof-of-Work: Verify field reports, uploaded site photos, vendor receipts, and customer sign-off sheets for accuracy before closing tickets.

• Invoicing Preparation: Reconcile system work orders with actual parts used and labor logged; compile complete digital job packages for financial billing and final invoice issuance.

• Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, Operations, or a related field (Engineering degree NOT required).

• Computer & ERP Command: Strong proficiency in ERP software, digital work order management tools, advanced Microsoft Excel and web platforms.

• Facility Awareness: Practical familiarity with commercial facility maintenance terminology (HVAC units, CCTV networks, general MEP repairs).

• Skills: Excellent administrative discipline, fast data entry skills, strong coordination capabilities, and structured reporting skills for leadership.

• Language: Bilingual in Arabic & English (written and spoken) preferred.