Call center representative

Overview

Call Center Representative (Indian Nationals) - Jeddah, Saudi Arabia

As a Call Center Representative, you will be responsible for handling incoming and outgoing calls in a timely and professional manner. You will serve as the first point of contact for customers, addressing their inquiries, concerns, and complaints. This role is specifically open to Indian nationals living in Jeddah, Saudi Arabia.

• Answer incoming calls from customers and respond to their inquiries or redirect them to the appropriate department or team member
• Make outbound calls to follow up on customer inquiries or resolve any issues they may have
• Provide accurate and detailed information about products or services to customers
• Keep records of customer interactions and transactions using a computer system
• Handle customer complaints with empathy and professionalism, striving for first-call resolution whenever possible
• Identify and escalate priority issues to the appropriate team member or manager for further assistance
• Follow communication procedures, guidelines, and policies when interacting with customers over the phone

• Fluency in English is not required but preferred
• Must be an Indian national currently residing in Jeddah with own valid visa
• Proven work experience as a Call Center Representative or similar role
• Ability to handle high call volumes while maintaining a positive attitude
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Good multitasking and time-management skills
• Availability to work flexible shifts

We value diversity and strive to create an inclusive workplace where all employees feel valued and respected.

If you are passionate about delivering exceptional customer service and meet the requirements listed above, we encourage you to apply for this position. Join our team today!