More jobs:
Client Care Specialist
Job in
Jeddah, Saudi Arabia
Listed on 2025-12-10
Listing for:
Sahm Capital
Full Time
position Listed on 2025-12-10
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Provide support to clients by answering inquiries, resolving complaints, and assisting in achieving Sahm’s objectives in line with CMA regulations and client care standards.
KeyDuties & Responsibilities
- Handle customer calls and written inquiries per company standards.
- Respond promptly to client questions and provide necessary information.
- Maintain records of all client interactions, transactions, comments, and complaints.
- Coordinate with the technical team to resolve client issues and follow up.
- Generate reports on service quality and customer satisfaction.
- Fluent in Arabic and English.
- Patient, calm, and able to solve complex problems.
- Excellent communication and interpersonal skills.
- Bachelor’s degree in Business, Finance, or related fields.
- CME-1 qualification.
- Minimum 1 year in client care.
- Knowledge or experience in stock markets and trading.
- Familiarity with client care systems.
- CMA registered (able function).
- Not Applicable
- Full-time
- Customer Service
Location:
Jiddah, Makkah, Saudi Arabia
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