Tamheer - Outreach Engagement

Role

Purpose:

The Outreach Engagement Manager is responsible for building and maintaining strong relationships with the company's customers. The primary goals are to promote our health programs, drive more customers into our systems, improve customer experience, increase customer loyalty, and drive business growth through effective customer engagement. The role is also responsible for bridging the gap between the company and its customers, ensuring that customer needs are met, and that the company's products or services remain valuable and relevant to the customer.

Key Accountabilities:

1
- Outreach and Engagement;

• Assest the customer engagement team to Proactively reach out to new customers or clients to introduce them to the company and its offerings.
• Ensure that all eligible members are contacted effectively to be Enrolled the to the defined programs
• Understand the customer's or client's specific needs, goals, and pain points.
• Create strategical objectives on how to promote new services to the right segments at the right times in the right format using the right channels

2
- Client Education and product Demonstration;

• Build strategical goals and contents to Emphasize how the features can solve the client's pain points and improve their business operations.
• Develop informative digital channels that explain the key features and benefits of the company's services

3
- Onboarding Coordination;

• Develop and oversee the onboarding process, ensuring it is efficient, comprehensive, and tailored to the customer's or client's requirements.
• Collaborate with cross-functional teams (e.g., RCM, Medical team, technical teams) to create a seamless onboarding experience.
• Communicate the onboarding plan and timeline with the new customers or clients.

4
- Performance Monitoring and Reporting;

• Tracking and analyzing customer engagement team performance and inputs
• Reporting the results of the engaged customers
• Identifying and implementing strategies to improve customer engagement and satisfaction

5
- Feedback collection and documentation;

• Gather feedback from the customer engagement team about individuals reached via phone regarding their awareness and perception of tele consultation services
• Maintain accurate records of client interactions, feedback received and campaign details