Customer Service Representative

Job description

• Identify and assess customers' needs to achieve satisfaction.
• Utilize available resources to offer precise information in a clear and concise manner.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Attract customers by promoting the services and company positively, answering questions and addressing concerns as they arise.

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Adept in using customer relationship management software to offer the best client services.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Shall be fluent in oral and written English.
• Shall have excellent computer skills.