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Customers Relations Manager
Job in
Jeddah, Saudi Arabia
Listed on 2026-02-06
Listing for:
Haji Husein Alireza & Co. Ltd.
Full Time
position Listed on 2026-02-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
- Responsible for all customer complaints related to the Ministry of Commerce and Investment (MCI).
- Ensure timely completion and closure of MCI complaints.
- Prepare and submit periodic reports related to MCI and customer complaints.
- Follow up on customer complaints received through MCI and submit periodic reports.
- Ensure all company locations respond effectively and within the specified time.
- Close complaints in the CRM system after resolving them with concerned parties.
- Provide the company with immediate updates regarding MCI regulations.
- Ensure implementation of MCI regulations and updated laws across all company locations through periodic visits coordinated with head office management.
- Represent the company before MCI and provide required assistance, explanations, and instructions.
- Coordinate with Legal Affairs by submitting all complaint-related documents without interfering in legal procedures such as investigations or court representation.
- Submit analytical reports on MCI customer complaints to management.
- Submit product recall announcements when required.
- Prepare and submit monthly achievement percentage reports related to MCI summons.
- Provide concerned departments with required customer complaint statements through MCI e-services within the specified timeframe.
- Submit escalation and communication reports to concerned authorities and branches via email.
- Train and guide Complaints Coordinators.
- Bachelor's degree in Automotive Engineering or equivalent.
- Minimum 5 years of administrative field experience.
- Proficiency in computer systems, databases, and data analysis.
- Strong communication skills with internal and external parties.
- Ability to write and explain issues related to the Ministry of Commerce and Investment.
- Ability to prepare official reply notes and letters for complaints received from MCI.
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