Tamheer - Healthcare Center
Job in
Jeddah, Saudi Arabia
Listed on 2026-02-08
Listing for:
BUPA Arabia
Full Time
position Listed on 2026-02-08
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Handle all cases received from the outbound related channels and provide world-class service in every interaction for Health Care Center performance and customer satisfaction as per company and department's standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of quality.
Key Accountabilities- Provide a high level of customer service and professional communication skills
- Maintain a thorough knowledge of all departments under Bupa Connect Care products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
- Resolves and inputs provider/client requests into CRM according to established guidelines.
- Ensures proper, accurate records, files, databases are set up and maintained.
- Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly
- Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status
- Capacity to understand and interpret client and provider contracts while working with callers
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
- Ensure excellent member recovery from the first interaction
- Ensure proper, accurate records, files, and databases are set up and maintained.
- Ensure fully explain with maintain a high level of NPS survey
- Build a strong relationship with all relative stakeholders to ensure proper resolution
- Assure that all the inbound complaints are handled end to end as per the department policy and procedure
- Initiate proper escalation to the relative stakeholders
- Ensure proper recovery for complaints and high level of satisfaction
- Highlight any recurring problems and accordingly take corrective actions to resolve the case.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×