Sales Specialist

About the Role

Responsible for the sales operations of the product, supporting customers before the sale, providing after-sales services, offering detailed information about the product and how it meets the customer's needs, and showcasing the features that the company offers to attract the largest segment of customers.

• Build a positive relationship by communicating with customers, understanding their needs, and providing them with the appropriate product.
• Receive customer complaints, handle them positively, and try to resolve all their issues, escalating the complaint to the direct manager if a solution is not possible.
• Explain product details to customers before signing, ensuring that the service intended for the customer is available, while collecting all required data and documents and confirming the payment process.
• Verify all data for accuracy and follow the required procedures when contracting.
• Prepare cash receipts and daily reconciliations to close branch sales and submit them to the branch supervisor.
• Submit the daily sales report to the branch supervisor.
• Coordinate with relevant departments to resolve issues faced by customers and deliver the services.
• Submit a daily report of customer visits to the branch.
• Follow up on requests raised by the call center and submit a report on them.
• Maintain a neat appearance and adhere to the complete official uniform.
• Commit to implementing procedures according to the management's procedural manual.

• Diploma and Higher