Residence Guest Service Associate

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri‑La Jeddah sets a new standard for luxury in the city. Floor‑to‑ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside.

• 203 stylish rooms and suites plus 17 luxury serviced apartments
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences with access to The Wellness Club facilities

The Residence Guest Service Associate is responsible for guest registration, guest check‑out, cashiering, and foreign exchange, as well as providing assistance in response to guest queries and requests.

• Checks supplies to ensure adequate stock for the shift and daily requirements.
• Prepares all necessary documents (registration forms, welcome folders, etc.) prior to arrivals to facilitate check‑in.
• Greet and acknowledge guests as soon as they approach the desk.
• Verifies OPMS records for guest history and specialized instructions.
• Assists guests in completing the registration form and ensures essential details are included.
• Directs guests to appropriate lifts and coordinates with Concierge staff.

• At least 1 year of working experience in a hotel.
• Fluent written and verbal communication in English and Arabic.
• Pleasant, friendly, and cheerful attitude.
• Position is for Saudi Nationals Only.

• Workplace that values passion, self‑realization, and personal growth.
• Structured learning and development pathways with real opportunities for professional advancement and leadership skill enhancement.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward contributions and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Shangri‑La Jeddah is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.