More jobs:
Client Care Specialist
Job in
Jeddah, Saudi Arabia
Listed on 2026-07-13
Listing for:
Sahm Capital
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Job Objective
Provide support to clients by answering inquiries, resolving complaints, and assisting in achieving Sahm’s objectives in line with CMA regulations and client care standards.
KeyDuties & Responsibilities
- Handle customer calls and written inquiries per company standards.
- Respond promptly to client questions and provide necessary information.
- Maintain records of all client interactions, transactions, comments, and complaints.
- Coordinate with the technical team to resolve client issues and follow up.
- Generate reports on service quality and customer satisfaction.
- Fluent in Arabic and English.
- Patient, calm, and able to solve complex problems.
- Excellent communication and interpersonal skills.
- Bachelor’s degree in Business, Finance, or related fields.
- CME-1 qualification.
- Minimum 1 year in client care.
- Knowledge or experience in stock markets and trading.
- Familiarity with client care systems.
- CMA registered (able function).
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