Receptionist, Customer Service​/HelpDesk

Role Description

Thouraya Salon is a premium beauty salon in Jeddah dedicated to providing high-quality beauty services and an exceptional experience for every client. We are looking for a professional, welcoming, and organized Receptionist to join our team and represent the salon at the front desk.

Company: Thouraya Salon

Location: Jeddah, Saudi Arabia

Employment Type: Full-time, On-site

About Thouraya Salon

Thouraya Salon is a premium beauty salon in Jeddah dedicated to providing high-quality beauty services and an exceptional experience for every client. We are looking for a professional, welcoming, and organized Receptionist to join our team and represent the salon at the front desk.

The Receptionist is responsible for managing front desk operations and ensuring a warm, professional, and welcoming experience for every client.

The Receptionist will greet clients upon arrival, assist with the check-in and check-out process, process payments, update client records, and coordinate with salon team members to ensure smooth client flow and daily operations.

The role also includes basic administrative duties, maintaining clear internal communication, and ensuring that the reception area remains clean, organized, and presentable at all times.

The Receptionist plays an important role in creating a positive first and last impression of the salon while delivering attentive customer service and supporting the smooth operation of the front desk.

• Welcome clients warmly and professionally upon arrival.
• Assist clients with the check-in and check-out process.
• Guide clients to the appropriate service area or team member.
• Coordinate with salon employees to ensure smooth client flow.
• Process payments accurately and issue receipts when required.
• Update and maintain client information and records.
• Support basic administrative and clerical tasks.
• Communicate client requests and feedback clearly to the relevant team members.
• Maintain confidentiality when handling client information.
• Keep the reception desk and waiting area clean, organized, and presentable.
• Ensure that the salon’s customer service standards are followed at all times.
• Assist the salon management team with daily operational tasks when required.
• Handle client concerns calmly and professionally and refer them to management when necessary.

• Previous experience in reception, customer service, hospitality, retail, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Professional, friendly, and well-presented appearance.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a busy working environment.
• Good attention to detail.
• Basic computer and administrative skills.
• Ability to process payments accurately.
• Ability to work effectively as part of a team.
• Fluency in Arabic is required.
• Good English communication skills are preferred.
• Availability to work salon shifts, including weekends when required.

The ideal candidate is welcoming, responsible, organized, and attentive. She should enjoy working with clients, maintain a positive attitude, and understand the importance of professionalism and excellent customer service in a luxury salon environment.

• A professional and supportive working environment.
• Training and guidance from the salon management team.
• Opportunities for professional growth and development.
• The opportunity to join a well-established beauty salon in Jeddah.