Customer Service Representative

Call center representative vacancy in Jeddah Saudi Arabia

Customer Service Representative - Jeddah, Saudi Arabia

We are currently hiring for the position of Customer Service Representative to join our team in Jeddah, Saudi Arabia. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients over the phone and through email correspondence.

• Handle incoming calls and respond to customer inquiries in a timely and professional manner
• Provide accurate information and solutions to customers' questions and concerns
• Follow up with customers on their inquiries or issues and ensure resolution is achieved
• Maintain customer records by updating account information and call notes
• Collaborate with other departments to elevate unresolved issues or complaints
• Meet or exceed monthly targets for call quality, customer satisfaction, and productivity

• Fluent in English (spoken and written)
• Indian nationality preferred (non-native English speakers are welcome to apply)
• Previous experience in a call center or customer service role is an advantage but not required
• Must have a valid visa allowing work in Saudi Arabia (visa sponsorship available)
• Strong communication skills with the ability to empathize with customers and handle difficult situations professionally
• Ability to work full time on a rotational shift schedule

• Competitive salary of 1200$ per month
• Training provided
• Opportunities for career growth within the company
• Safe working environment
• Visa sponsorship available

We are committed to diversity, equality, and providing equal opportunities for women in the workplace. We welcome applications from all qualified individuals regardless of gender.