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Head of Multichannel Customer Care & Quality
Job in
Jeddah, Saudi Arabia
Listed on 2026-08-25
Listing for:
Azizia Panda United Inc.
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Azizia Panda United Inc. is seeking a senior leader to head Customer Care in Jeddah, overseeing call center, Whats App, and social channels. The role emphasizes delivering high-quality customer interactions, aligning KPIs with business goals, and acting as the voice of the customer across internal teams.
The candidate will lead workforce planning, handle escalations, ensure data privacy compliance, and drive continuous improvements in satisfaction, loyalty, and brand trust across all touchpoints.
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