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Head of Customer Service Operations
Job in
Jeddah, Saudi Arabia
Listed on 2026-09-06
Listing for:
Holool Aloula (NCBS National Company for Business Solutions)
Full Time
position Listed on 2026-09-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Holool Aloula (NCBS National Company for Business Solutions) in Jeddah seeks a Customer Service Manager to lead the customer service function in a high-traffic public terminal, directing team leads and frontline ambassadors, and setting strategy and service standards.
You will own budgeting, workforce planning, KPIs, and cross-functional stakeholder relationships, drive process improvements, and manage escalations during incidents to ensure consistently high-quality service delivery.
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