Customer Success Specialist
Job in
Jeddah, Saudi Arabia
Listed on 2026-09-14
Listing for:
Rentokil Initial
Full Time
position Listed on 2026-09-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
The Customer Success Specialist maintains long-term business relationships with a specific portfolio of existing and new clients. He/she will assist the Customer Success Manager (CSM) in the implementation of the unit success plan and development of loyalty programs and bundles.
Job responsibilities- Achieving their individual renewal targets.
- Performing courtesy calls and regular checkups to ensure customer satisfaction.
- Conducting early risk assessments, evaluating client satisfaction reports and ensuring proactive corrective measures.
- Identifying areas of opportunity, best practices and acting as day-to-day contact for assigned accounts.
- Evaluating growth opportunities, and expanding Rentokil Boecker offering to existing clients and referring them to the relevant Sales/Trade Consultants.
- Keeping clients engaged and regularly using our products and delivering satisfying services that lead to customer stability.
- Supporting in the creation of effective customer success procedures, policies, and standards.
- Assisting the Customer Success Manager (CSM) in developing success plans for customer acquisitions and retention.
- Fixing issues before they happen.
- Assisting the CSM in analyzing customer data to improve customer experience.
- Uncovering the root cause of a problem, quickly analyzes potential solutions, and makes clear and informed recommendations.
- Drafting metrics reports related to client retention for CSM evaluation.
- Supporting the CSM in drafting effective customer success procedures, policies, and standards.
- Serving as a focal point in the implementation of an effective customer loyalty program, reward plans and bundles.
- Constantly working on supporting the CSM in improving Rentokil Boecker services and products.
- Bachelor’s Degree in Business Administration or equivalent.
- At least 4 to 6 years of experience in communications, marketing, sales, account management, or customer success.
- Excellent communication skills.
- Time management skills.
- Able to effectively handle a number of diverse and complex problems at the same time.
- 22 vacation days per year
- Medical Insurance Class A
- Competitive Salary
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