Bilingual Call Center Representative; English​/French

Bilingual Call Center Representative (English/French)

Profession:
Call Center Representative

City:
Jeddah, Saudi Arabia

We are currently seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team in Jeddah. As a Bilingual Call Center Representative, you will be responsible for handling incoming calls from English and French-speaking customers, providing excellent customer service, and resolving any inquiries or issues they may have.

• Answer incoming calls from English and French-speaking customers in a professional and courteous manner
• Listen attentively to customer needs and provide accurate information or solutions
• Escalate complex issues to the appropriate department or supervisor as needed
• Maintain a high level of customer satisfaction by exceeding their expectations with every interaction
• Follow communication scripts and company policies when handling different topics or scenarios
• Keep records of all customer interactions, transactions, comments, and complaints for future reference

• Fluent in both English and French (verbal and written)
• Previous experience in a call center or customer service role is preferred
• Strong communication skills, both verbal and written
• Excellent problem-solving skills with the ability to think quickly on your feet
• Good time-management skills with the ability to multi-task effectively
• Proficient in using computers and various software applications

We offer a competitive salary of 1200$ per month for this position.

This job is located in Jeddah, Saudi Arabia.