Helpdesk Operator

Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following:

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• Provide a helpdesk function to deliver related managing agent services to the Wave1 project
• work on a shift basis which could include weekend and night working
• Assist the operations team in the daily operations of the CAFM system
• In conjunction with the helpdesk supervisor, produce reports to performance levels
• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
• Ensure client issues are professionally resolved
• To meet or exceed Targets and KPI requirements set by senior management from time to time
• Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
• Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
• Perform emergency support duty, if required
• Accurate capture and inputting of all required information
• Close relations with coordinators to ensure operational effectiveness

• Minimum 2 years working experience in a call center/helpdesk type role preferred
• Strong Interpersonal skills, initiative, analytical thinking.
• Perfect command of spoken and written English
• Must have experience working with Facility Management Background.
• CAFM experience is preferred.
• Must be Saudi national

The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.

Excellent computer skills, knowledge of web/internet technologies and MS Office