Helpdesk Operator at AtkinsRéalis

Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following:

• - Provide a helpdesk function to deliver related managing agent services to the Wave1 project work on a shift basis which could include weekend and night working
• - Assist the operations team in the daily operations of the CAFM system
• In conjunction with the helpdesk supervisor, produce reports to performance levels
• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures
• Ensure client issues are professionally resolved
• To meet or exceed Targets and KPI requirements set by senior management from time to time
• Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

• - Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives
• - Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
• - Perform emergency support duty, if required
• - Accurate capture and inputting of all required information
• - Close relations with coordinators to ensure operational effectiveness

• - Minimum 2 years working experience in a call center/helpdesk type role preferred
• - Strong Interpersonal skills, initiative, analytical thinking.
• - Perfect command of spoken and written English
• - Must have experience working with Facility Management Background. CAFM experience is preferred.
• - Must be Saudi national
• - The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.
• - Excellent computer skills, knowledge of web/internet technologies and MS Office