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Customer Service Representative

Job in Jeddah, Saudi Arabia
Listing for: Direct
Full Time position
Listed on 2026-10-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Salary/Wage Range or Industry Benchmark: 67000 - 100000 SAR Yearly SAR 67000.00 100000.00 YEAR
Job Description & How to Apply Below
Key Responsibilities
  • Welcome customers identify their needs and direct them to the appropriate service
  • Explain service procedures and requirements and respond to customer inquiries
  • Manage customer flow and queues to ensure smooth service delivery
  • Assist customers in completing the required information and forms ensuring accuracy
  • Record customer information and update service records on approved systems while maintaining confidentiality
  • Coordinate with the team to follow up on customer requests and refer feedback and complaints to the relevant person
  • Keep the reception area organized and maintain service quality standards
Qualifications
  • Bachelor's degree Or Diploam.
  • Proficiency in Arabic, English, and Urdu.
  • Proficiency in computer use and Microsoft Office (Word, Excel, PowerPoint).
  • Ability to use digital systems and enter data accurately.
  • Previous experience in reception or customer service is preferred.
Personal Skills
  • Strong communication skills and a professional approach to customer service.
  • Professional appearance, a courteous manner, and good listening skills.
  • Patience and the ability to address different customer needs.
  • Good organizational skills and attention to detail.
  • Ability to work under pressure and as part of a team.
  • Punctuality and commitment to following work procedures.
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