Call Center Specialist

We are looking for a Call Center Specialist to join our Customer Service team and provide an exceptional customer experience through calls and various communication channels.

Duties and Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally.

• Make outbound calls to follow up with customers, reservations, or orders.

• Record and update customer data and notes in the system.

• Handle complaints and requests, and forward them to the relevant departments when needed.

• Introduce customers to the available services and offers.

• Monitor customer satisfaction and comply with quality standards.

• Achieve performance indicators and the specified targets.

Requirements:

• Previous experience in a call center or customer service.

• Excellent verbal and written communication skills.

• Ability to deal with customers and resolve issues calmly and professionally.

• Proficiency in using computers and CRM (Customer Relationship Management) systems.

• Ability to work within a team and handle work pressure.

• English proficiency is preferred.