Learning & Development Specialist

We are looking for a Learning & Development Specialist to join our corporate team. the role includes designing learning programs, developing training content and delivering online and on-site training for corporate and restaurant teams.

• Identify training needs and the skills required for different roles.
• Design curricula, learning journeys, and training programs.
• Develop assessments and certification programs to measure employee knowledge and skills.
• Prepare training materials, trainer guides, participant workbooks, and eLearning storyboards.
• Create practical job aids and training tools based on standard operating procedures.
• Update learning materials to reflect changes in business needs and operational standards.
• Deliver online and on-site courses, workshops, and training sessions.
• Provide field training and practical coaching for restaurant teams.
• Follow up on training results and identify areas for performance improvement.
• Ensure restaurant training covers operating procedures, quality requirements, and compliance standards.

• Bachelor’s degree in Translation, Languages, Hospitality, or a related field.
• More than 3 years of relevant experience in learning and development.
• Experience in instructional design, curriculum development, training content, and eLearning.
• Knowledge of competency mapping, assessments, and certification programs.
• Strong training delivery, coaching, communication, and presentation skills.
• Proficiency in Microsoft Office and experience using eLearning development tools and AI tools for learning.
• Previous experience in the food service or QSR sector is preferred with restaurant field training and coaching, with knowledge of restaurant operations and quality standards is preferred.
• Proficiency in multiple languages such as Arabic, English, Urdu, or other languages is preferred.