Service Engineer - IVD Job Jeddah area,Saudi Arabia,Engineering

Responsibilities

service management and technical support chemistry/hematology/immunoassay, etc to local distributors, keep communicating and cooperating with headquarters for local service strategy setup;
Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures;
Provide training to distributors' service team, keep improving the service quality and customers' satisfaction;
Collect competitor's service-related info, for self-improvement;
Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform, and customer care related program, etc.
Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow;
Organize the value-added service activity locally to increase the company image in the local market.

Requirements

Bachelor's/College Degree, major in engineering (bioengineering/Biomedical) or equivalent;
Preferably specialized in Biotechnology, Biomedical equipment, or equal;
At least 3 years of customer service-related experience in the medical industry, In Vitro Diagnosis product-related background will be preferred; a good knowledge of ISO
15189 will be preferred as well.
Strong coaching and leadership skills, ability to motivate internal employees and outside partners;
Good communication skills and customer service awareness, a strong sense of responsibility, full of team spirit;
Accept frequent travel to local cities as per work requirements;
Be able to adapt to company culture and good team player.

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