Technical & Panel Builders Support Engineer

Position: Technical & Panel Builders Support Engineer )
About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

Location:
Jeddah, Saudi Arabia

We are looking for a Technical & Panel Builders Support Engineer, who will assist Eaton's Panel Builders, customers and internal teams with technical inquiries, support product implementation, and develop expertise in Eaton solutions through hands-on experience and mentorship. This role emphasizes learning, growth, and contributing to customer satisfaction while building technical skills.

What You'll Do

• Provide first-level technical support for Eaton products to Panel Builders.
• Assist in troubleshooting basic switch gear, software issues, and configuration activities with the PBs.
• Support panel builder partners in project specification compliance and provide optimal techno-commercial solutions to help optimize the offers.
• Participate in training sessions and development programs to enhance PBs technical skills.
• Coordinate with team members for onboarding new PB partners and ensuring smooth integration.
• Collaborate with team members to resolve customer technical inquiries.
• Escalate complex issues to senior engineers or global support teams.
• Engage in continuous learning and provide feedback for process improvement.
• Support sales team in techno-commercial aspects to help secure projects.
• Coordinate with the team to provide end-user and customer support for Eaton solutions.
• To have proactive approach, strong problem-solving skills, and a collaborative mindset to support the technical needs of PBs
• Adhere to Eaton's safety and quality standards during all activities.

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics, or related field.
• 8+ years in technical support field

Skills

• Understanding of electrical systems and LV switch gear and controgear solutions and Eaton products.
• Strong communication, willingness to learn, and problem-solving mindset.

What We Offer

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.