Customer Services Engineer

About the Company

DEDIENNE AEROSPACE is a world leader in design, manufacturing and maintenance of aeronautical tooling. For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine manufacturers, MRO companies, leasers, and others).

DEDIENNE AEROSPACE is an international company that operates on every continent and close to its customers, ensuring proximity and a high-quality after-sales service in locations such as Miami, Cincinnati, Querétaro, Dubai, Singapore, Zhuhai, Shanghai, Derby, Doha, Istanbul, Jeddah, Toulouse, Paris and many more locations worldwide. The diverse range of licenses acquired (e.g. with manufacturers of engines, aircraft and equipment), as well as our partnerships with Original Equipment Manufacturers, enable us to position ourselves on the market with strength and credibility and guarantee our sustainable growth.

Our employees with their variety of cultural backgrounds and nationalities – are our biggest asset, and actively participating in dynamic, ambitious projects with robust values advocated by the company: working in a company of moderate size yet operating on an international scale, while gearing each project towards one objective and that is customer satisfaction.

If you are dynamic, relish a challenge and working in a multicultural and international environment, join us now!

We are looking for a proactive and customer-focused Customer Services Engineer to provide advanced technical expertise, engineering support, and service solutions related to aerospace tooling, equipment, and ground support equipment (GSE).

The role ensures that all technical service activities comply with engineering standards, quality requirements, and customer specifications. It also supports complex troubleshooting, continuous improvement initiatives, and coordination with internal departments to ensure efficient and high-quality service delivery.

As a Customer Services Engineer
, you will report directly to the Customer Services Manager and will be an integral part of our Servicing team.

• Provide engineering and technical support for maintenance, repair, and servicing of aerospace tooling and equipment.
• Review and validate repair methods, technical procedures, and service instructions to ensure compliance with engineering and quality standards.
• Ensure all service activities comply with company policies, engineering standards, and regulatory requirements.
• Prepare and review technical reports, service documentation, and engineering assessments.
• Coordinate with quality, operations, logistics, and supply chain teams to ensure efficient service execution.
• Provide technical guidance and support to Customer Services Lead Technicians and Technicians.
• Assist in customer communication for technical matters, including clarifications, issue resolution, and service recommendations.
• Procure mechanical components, machinery, and spare parts for production, maintenance, or projects.
• Negotiate with suppliers for competitive pricing, favorable terms, and timely delivery.
• Build and maintain a diverse, reliable supplier base for mechanical equipment and parts.
• Conduct regular supplier audits and performance reviews to ensure compliance with quality standards and delivery schedules.
• Update and monitor BOMs to align with design changes and production requirements.
• Complete any additional tasks or special assignments as instructed by the manager, including handling urgent service requests or ad-hoc duties as required.
• Follow all safety protocols and standards while performing daily assignments.
• Complete any additional tasks or special assignments as instructed by the manager, or ad-hoc duties as required.
• Handle confidential information with discretion, ensuring it is stored securely and shared only with authorized personnel.

• Bachelor’s degree in Aerospace/Mechanical/Electronics Engineering or a related field.
• Proven experience in customer service engineering,…