O&M and Performance Director - Water & Wastewater

We are supporting a major water and wastewater operations, maintenance, and management contract in the Western Region of Saudi Arabia.

The project covers Jeddah, Makkah, Taif, and surrounding areas, serving a total population of approximately 8.9 million people. The programme is focused on improving the efficiency, reliability, and performance of water and wastewater services, while supporting world class standards in operations, maintenance, customer service, asset management, and water quality compliance.

We are currently looking for an experienced O&M and Performance Director to lead technical processes related to water and wastewater network performance improvement, water quality monitoring, operational support, and control centre activities.

• Lead network performance improvement initiatives and develop NRW strategies
• Provide technical support to operational teams across Jeddah, Makkah, and Taif
• Monitor technical KPIs and propose improvement actions to achieve contractual targets
• Oversee laboratory operations, water quality monitoring, and compliance with local regulations and international standards
• Support laboratory accreditation, safety plans, maintenance manuals, and SOP improvements
• Coordinate O&M support projects in collaboration with city based operational teams
• Design and deploy emergency response and business continuity plans
• Support works planning and review project designs from an operational perspective
• Monitor Operations Control Centre activities related to O&M and customer services
• Provide guidance on incident response, emergency procedures, and mitigation strategies
• Analyse operational data to optimise network performance, workload, and service delivery

• Bachelor's or Master's Degree in Civil, Hydraulic, Mechanical Engineering or related discipline
• 15+ years of experience in Water & Wastewater Operations and Maintenance
• Minimum 5 years in a managerial or senior leadership role
• Strong experience with NRW strategies and network performance improvement
• Knowledge of water quality monitoring, laboratories, and regulatory compliance
• Project management experience
• Strong leadership, analytical, and stakeholder management skills
• English is mandatory Arabic is a strong advantage

Location:

Jeddah, Saudi Arabia

Sector:
Water & Wastewater Utilities / Infrastructure

Coverage:
Jeddah, Makkah, Taif, and surrounding areas