Embedded PS Consultant Engineer-CMD Job Jeddah area,Saudi Arabia,Engineering

Job Summary

Achieve Parts & Service sales targets through managing onsite activities, develop and maintain long term relationships with customers, attend onsite daily/weekly meetings ensuring emphasis on resolving machine issues and improving performance by reviewing scheduling performance in terms of planned vs. unplanned and developing a strategy for achieving 100% planned repairs.
Follow up for review consignment parts turnaround and inventory analysis.

Key Accountabilities

Full time based on customer site according to mining rotation.
Manage the parts sales and service for the assigned site by updating customer data, equipment population, market activity, and lost sales.
Parts KPIs analysis - top problems list - and initiate corrective actions based on historical problems and implement maintenance strategy.
Review downtime reports and participate in machine availability improvement.
Report inspections accurately to maintenance planning.
Manage the component change outs and forward relevant component information and the type of repair to the rebuild center.
Actively promote company parts & service programs, campaigns, and initiatives to maximize customer engagement and aftermarket revenue.
Participate in reviews of overall equipment performance, providing input into recommendations on major maintenance, upgrade, or component change outs.
Lead continuous improvement activities on site, ensuring a maintained action plan is available and updated frequently with the customer.

Technical Reporting

Provide detailed documentation of failures and failure analysis.
Apply regular basic machine inspections according to Caterpillar recommendation.
Receive and enter accurate technical information into the system using "CAT systems."
Follow up on parts technical failures and warranty claims and update the customer.

Knowledge, Skills and Aptitude

Educational Qualifications and

Certifications:

Bachelor's degree in mechanical or electrical engineering. TCDP foundational level.
Knowledge: Basic knowledge in mechanical and electrical engineering.
Technical

Skills:

Minimum two years based on mining site experience.
Language

Skills:

Proficiency in English language is essential.
Experience: Minimum five years of experience in mining machinery, product support/aftermarket role with CAT dealerships or a recognized heavy equipment company.

Key Interactions

Key Internal Contacts: Service, Product Support, Warehouse, Logistics
Purpose of Interaction: Discussing work orders and planning jobs, daily operations and follow up requests, progress, stock and parts availability review, collecting parts lead time and shipment delivery updates.
Key External Contacts: Customers
Purpose of Interaction: Daily updates and meetings, collecting customer requests and priorities according to urgency.
Direct Reports: N/A