Customer Support Field Engineer IV

Who We Are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive!

We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us asonic.aero. And for a full listing of open job opportunities go to (Use the "Apply for this Job" box below)..

The Position:

Performs as an on-site support liaison between Panasonic and Airline Customers to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering interests in resolution of technical issues with other Panasonic and customer engineering departments. Provides complex level technical guidance to lower level engineers to support program objectives.

Manages large projects at the direction and discretion of leadership.

Major Responsibilities:

• Service, Support, and Troubleshooting
  • Provides advanced level technical guidance and field assistance to Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed and timely responses to problems and queries.
  • Performs complex troubleshooting and problem solving for new equipment installations, enhancements or modifications for hardware, wiring, and software integration. Work closely with engineering departments to ensure timely and accurate corrective action is achieved. Provides feedback to Product Support Engineering to amend applicable calibration and acceptance test procedures.
  • Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
  • Work with training department to conduct operational, line and maintenance training for airline customers.
  • Assists in aircraft delivery and support during flight test and customer flight acceptance.
  • Advanced working knowledge of aircraft avionics systems which interface with Panasonic equipment.
  • Participate in resolving system operation, maintenance or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
  • Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
  • Consults with and advises other PAC departments on technical and non-technical problems and issues.
  • Understand Recommended Spares requirements and review RSPLs for marketing Business proposals when required.
  • Other duties as required.
• Liaison to Airline Customers/OEMs
  • Develop and maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current as new products and enhancements are…